Contact Us

Contact Us

For inquiries about our luxury perfumes, please reach out to us. We are here to assist you with any questions.

Location

Navi Mumbai

Hours

10 AM - 6 PM

Privacy Policy

HOUSE OF SCENTIVA website is owned by DHP PHOTOGRAPHY , which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by HOUSE OF SCENTIVA, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using HOUSE OF SCENTIVA website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the HOUSE OF SCENTIVA, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via houseofscentiva@gmail.com.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to houseofscentiva@gmail.com.

Shipping Policy

Welcome to House of Scentiva, your destination for luxury perfumes. We are delighted to offer delivery services across India. Please review our shipping policy for a seamless shopping experience.

1. Prepaid Orders Only

• At House of Scentiva, all orders are prepaid. We do not offer Cash on Delivery (COD) at this time.

2. Processing Time

• Orders are processed within 1-2 business days after payment confirmation.

• During sales or festive seasons, processing times may extend to 3-4 business days.

3. Delivery Timeline

• Orders are typically delivered within 3-7 business days, depending on the delivery location.

• Remote areas may require additional time for delivery.

4. Shipping Costs

• Enjoy free shipping on all orders.

5. Tracking Your Order

• Once your order is shipped, a tracking number will be sent to your registered email and phone number for real-time updates.

6. Delivery Exceptions

• Please ensure the shipping address provided is accurate. House of Scentiva will not be responsible for delays or failed deliveries due to incorrect addresses.

7. Returns and Refunds

• For return and refund details, please refer to our [Returns Policy].

8. Support

For any inquiries about your order or shipping, reach out to our customer care team at houseofscentiva@gmail.com or 8657834006

Thank you for choosing House of Scentiva. We are committed to delivering luxury scents right to your doorstep!

Returns & Refunds policy

The deadline for canceling an order is 5 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail houseofscentiva@gmail.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 05 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly..

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

905, Uma Shiv Corner sec 19 plot no 22/22a Khandeshwar, Navi Mumbai 410209

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail houseofscentiva@gmail.com

Terms and Conditions

Welcome to HOUSE OF SCENTIVA!

These terms and conditions outline the rules and regulations for the use of DHP PHOTOGRAPHY's Website, located at https://houseofscentiva.in.

Terms and Conditions

Welcome to House of Scentiva, your destination for luxury perfumes. By accessing or using our website, you agree to abide by the following terms and conditions. Please read them carefully.

1. General Information

1.1 These Terms and Conditions apply to all users of the House of Scentiva website and services. 1.2 By placing an order on our website, you agree to be bound by these terms. 1.3 House of Scentiva reserves the right to modify these Terms and Conditions at any time without prior notice.

2. Products and Services

2.1 All products displayed on the website are subject to availability. 2.2 House of Scentiva reserves the right to discontinue or change product details, descriptions, or prices without notice. 2.3 Colors and designs of products may vary slightly due to display settings and production processes.

3. Pricing and Payment

3.1 Prices are listed in INR and include applicable taxes unless otherwise stated. 3.2 Payment must be made in full at the time of purchase using the payment methods provided. 3.3 We reserve the right to cancel orders if the payment is not successfully processed.

4. Shipping and Delivery

4.1 Shipping charges are free and delivery timelines will be communicated during checkout. 4.2 Delays due to unforeseen circumstances, including customs, weather, or logistical issues, are not the responsibility of House of Scentiva. 4.3 Customers must provide accurate delivery information; we are not liable for delays caused by incorrect details.

5. Returns and Refunds

5.1 Due to the nature of our products, we only accept returns for defective or damaged items. 5.2 Customers must report any issues within 5 days of receiving the product to be eligible for a return or exchange. 5.3 Refunds will be processed after the returned product is inspected and approved by our team.

6. Promotional Offers

6.1 All promotional offers, including discounts and free gifts, are subject to specific terms provided at the time of the offer. 6.2 House of Scentiva reserves the right to withdraw or modify promotional offers without prior notice.

7. Intellectual Property

7.1 All content on this website, including text, images, logos, and product designs, is the intellectual property of House of Scentiva. 7.2 Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

8. Privacy Policy

8.1 By using our website, you consent to the collection, storage, and use of your personal data as outlined in our Privacy Policy.

9. Limitation of Liability

9.1 House of Scentiva is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. 9.2 Our liability is limited to the purchase price of the product in question.

10. Governing Law

10.1 These Terms and Conditions are governed by and construed in accordance with the laws of India. 10.2 Any disputes will be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction, e.g., Mumbai].

11. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

House of Scentiva
Email: houseofscentiva@gmail.com
Phone: 8657834006

Thank you for choosing House of Scentiva for your luxury fragrance needs.